Non Verbal Communication
Non verbal communication is the process of receiving and sending information through wordless messages for the purpose of communicating. Non verbal communication can be done through gestures, facial expressions, body posture, eye contact, touch. Object communication is also part of nonverbal communication. Object communication takes the form of clothing, symbols, info graphics and architecture. The entire above are used to convey messages from one person to the other. Non verbal communication can be used to convey messages clearly but could be misunderstood. The ability to understand non verbal communication may depend on the context of use and the people involved in the communication process.
The concept of facial expression includes a characteristic of a person that is represented, the visual configuration representing the characteristic, the physical basis of the appearance and the perceiver interpreting the signs.
There was a lady named Jane who was telling her friend, Rachel, a story about how her weekend was great. Jane told Rachel of how she spent her weekend with her boyfriend. They went to the movies on Saturday during the day. During the lunch hour, they took lunch at a five star hotel that was at the city. After lunch they went swimming till late in the evening. They went home, had supper then went to the disco. They danced and sang till morning. On Sunday morning, Jane cleaned her house and her clothes. She spent the afternoon sleeping. All this while when Jane was telling the story, Rachel kept widening he eyes and opening her mouth wide without saying anything. She was amazed at how Jane’s weekend was great. When Jane was done telling her story, Rachel said nothing. Jane stopped smiling and asked Rachel why she kept widening her eyes and opening her mouth while she told her the story. Rachel told her she was amused and astonished with the way Jane enjoyed her weekend. Jane told Rachel she was lying and that all that while she thought Jane was loose. Jane and Rachel who were good friends ended up quarrelling, fighting and becoming enemies. This was as a result of Jane misunderstanding the facial expressions of Rachel towards her while she told the story.
Non verbal communication is transferable. However there are two factors that are problematic when non verbal communication is used. First, non verbal communication has form and function and secondly it is not at all times translatable. These two factors make non verbal communication difficult to teach causing break downs which lead to misunderstanding. Most paralinguistic features have more than one function and meaning. Thus non verbal communication manages, identifies and defines relationships. It conveys attitudes and feelings but not ideas. This is why Jane failed to capture the real meaning of the facial expression that Rachel portrayed resulting to enmity between the two of them.
Misunderstandings occur because the paralinguistic forms functions vary from culture to culture. Although there are non verbal forms that are universal, such as smiles, laughter and sour expressions, the difference in others do result in misunderstanding.
There are differences that are associated with gender and age. Non verbal communication is relatively ambiguous and is subject to personal interpretation of the receiver. The meaning conveyed is particularly unclear when the message conveyed is doubted to be deliberate or not deliberate. The communication might have improved if Jane had included Rachel in the conversation so as to know what she thought of her weekend. At the end of the conversation Jane could ask Rachel to tell her whether it was great or not before jumping in to her own conclusion and messing their friendship up.
A communication climate is the concept of how communications are conducted within an environment. It is the environment where communication can either thrive or fail. The communication climate that I can identify is the school environment. The negative behaviors that school mates use are making assumptions. School mates jump in to conclusions very quickly without getting to know the real meaning that the message carries. School mates and teachers use jargons and don’t explain technical terms to students. They assume that students must know what they mean when they use jargon. The use of jargon makes many students get an impression that they have understood but in real sense they have not.
Teachers don’t share complete and unbiased information. The information with which to make informed choices is not given. The teachers don’t offer suggestions that are clear. Students confuse and think that the suggestions are the only options thus making mistakes when making decisions. Students are usually afraid to say they don’t know. They are not as honest enough to admit their lack of knowledge on something ending up making wrong choices and decisions.
Students don’t respect cultural differences or recognize differences in the way people interpret and understand information. This leads to misunderstandings among students sometimes resulting to violence. They don’t pay attention to non verbal cues and thus being misled. The impact of my own behavior is the same with the behavior of the other students. Being misled, making inappropriate decisions and resulting misunderstandings is what comes out of that.
Analysis of language
Linguists have broken the study of spoken language into two. These two categories are phonology and grammar. Phonology is the study of spoken language. Grammar on the other hand is the study of how sounds are uttered to make sense.
In phonology the smallest sound that can be placed to change the meaning of a word is referred to as phoneme. In English for instance, the initial sounds of the words gin and pin are phonemes. Different languages use different sets of phonemes. Polynesian for instance, uses about fifteen phonemes. It uses vowel sounds more than consonant sounds. English language makes use of forty to forty five phonemes. The English language uses consonant clusters. Some cultures don’t have some sounds in their languages making it difficult for their speakers to use a language that contains sounds that are not present in the language of those cultures.
Learning and using the sounds of a language can be made difficult by the writing system. English for example, has more then a thousand combinations of letters that are used in producing the forty sounds of the spoken language commonly used. This is even made harder when words use same phonemes that are spelt differently for example see and sea.
Grammar is divided in to two categories when analyzing language. The two categories are morphology and syntax. Morphology is the unit dealing with how sounds are combined to form larger units called morphemes. A morpheme is the smallest combination of sounds that ha meaning and cannot form smaller units of meaning. Words can consist of one or more morphemes. Some morphemes make sense but cannot stand alone. Such morphemes are referred to as bound morphemes. An example of such is ‘mis’ in the word mismatch. Morphemes are combined to form words and words are combined to form sentences. Syntax is the study of how words are combined to form sentences. The sentences should be able to make sense when uttered. Native speakers of a language learn the basic rules that entail how words are joined together to form to form sentences. They do this as they grow up from childhood to adulthood. These rules are acquired at home before going to school. They acquire the rules from family members and acquaintances. When children go to school they learn to enhance them to merge with patterns which fit more to the society in question.
Different languages are intelligible because of the fact that vocabulary is unfamiliar and also because syntax rules are different. In English language for instance, the order of words is vital to effect change in meaning. In Latin languages word order is not vital. Meanings are determined by word endings. In the mandarin language meaning is determined by tonal variation put in words.
Language is involved in about all learning experiences. It is the tool that is used to bring out what one is thinking and experiencing.
The main purpose of language is to transmit culture from one generation to the other. Language assists new members of a group to learn the culture and values of that group. Language is used differently in different societies. What is taken as appropriate use of language varies from society to society. Different societies might have same words but the meaning portrayed by these words to the different societies might be different.
Behaviors might differ from culture to culture on how we converse or use language. In English and mandarin verbal communication for example, various ways of discussing about time in English like it was horizontal and mandarin like it were perpendicular match up to differences on how the speakers of the two languages think of time. World view in language entails language and thought. Thee two concepts are closely related. One can talk without thinking in the same way one can think without talking. To communicate an idea, it must be put in the parameters of a language. Words help bring out certain images or information to a hearer. Each culture has a different set of parameters for language and thought. Learning the language of a culture that one associates with, helps create one`s thought patterns required in the culture. World view and language entails factors such as word sets, smelling and understanding and developing new word and thought categories.
Language carries peoples` culture and history. Therefore language is integral to world view. When we learn another language, we learn a new set of cultural set up and way of thinking. As we progress in learning the new culture, we learn to think in the way of the new culture and create meaning in relation to that cultural world view. Language serves as an organizer of knowledge therefore aspects of language influence categorization.
Jourdan , C. & Tuite, K. (2006) Language, Culture, And Society: Key Topics In Linguistic Anthropology. Cambridge: Cambridge University Press.
Mehrabian, A. (2007) Nonverbal Communication. New Jersey: Transaction Publishers.
Wood, T.J. (2009) Interpersonal Communication: Everyday Encounters. 6th ed. Belmont: Cengage Learning.
When communicating to anyone, you use language, body movement, face gestures, or you can communicate through internet. There are many different uses for communication, but sometimes when communicating to another person, it can be rude when saying things that can hurt him/her. You need to watch out when communicating and you need to make sure that you are communicating correctly. Verbal and nonverbal communication is one segment of communication where you can see a lot as an everyday thing.
Principles of Verbal and Nonverbal Communication
There are many principles of verbal and nonverbal communication. The first one is that everyone speaks with a different language, like from France, Italy, Germany, Mexico, or any other region from the globe. Their grammar and pronunciation is different and everyone is unique because of that. The second principle is where all language is significant. Everyone isn’t perfect with language, but when you learn how each one is, it signifies that not one isn’t perfect. The third principle is that when you distinguish different variations on how spoken language is used across beliefs. When one speaks differently, the other who understands it, knows what the person is saying. The fourth principle is that you must know that everyone’s vocabulary doesn’t mean the same thing to others. An example can be when a Hispanic person from Puerto Rico is talking to another person from Italy. They can both understand each other, but their language is being said differently because that is how they were taught, like the verb tense. The fifth principle is when you are following ideas for effective verbal communication as one way to move closer to share the understanding of it. This one is important because you want to have a good impression on others when communicating effectively with a positive attitude and can help with your career as well.
The Three Principles that the Student thinks are Critical for Effective Communication
The three principles that I think are critical for effective communication are that everyone speaks with a different language, everyone’s vocabulary isn’t the same, and when you follow ideas for effective verbal communication as one way to move closer to understanding it. When you look around, not everyone aren’t speaking the same language as you are. They came from different parts of the states in the U.S or a different country. Everyone’s language is unique because they grew up to speak that language and many came to the U.S to learn English as their second language which took time for them to understand. Many people have accents from their native language, but soon progresses and their accent can change because of the new language they got used to speaking, that is English.
Everyone’s vocabulary isn’t the same as well. We all speak and sometimes our words come out differently unexpectedly and that can confuse the other person. When I speak, I sometimes confuse myself when I mess up with my own vocabulary. When you follow ideas for effective verbal communication as one way to move closer to understanding it, you should know what you are saying in a positive way. When speaking to another person, you use hand gestures and face expressions to show that you care about what you are saying to the other person, even when you listen to that person, you should also be seen in a positive way.
One Personal Experience with a Difficult Verbal or Nonverbal Communication
A personal experience with a difficult verbal or nonverbal communication was when I would have talks with my father about serious things that I have done which I shouldn’t have done in the first place. I would be talking back to him with a negative attitude, bad hand gestures, and be looking away. I have a bad habit on being like that and in the end, I know what I have done wrong and I apologize for all the bad gestures I have done in a negative way when talking to my father about a situation. I do learn from my past mistakes and I would want to fix it if I can, but I move on and forget what I have done and I am careful with what I am doing now, especially when communicating in a positive way to anyone even if it’s at home, at work, or with friends.
How the Student could use These Principles to Promote Communication in a Health Care Workplace
I could use these principles to promote communication in a health care workplace by increasing the productivity with the benefits on communication, having stronger relationships when speaking to others, and making sure that you ask questions even when feel you have the right answer while in the health care department. When in a health care department, I would want to make sure that I am using the correct terms when speaking to other Doctors, Nurses, or anyone working with me. You want to make sure that you are making sense when speaking to them because they can look at you with odd faces meaning that they are giving you some bad gestures, but it doesn’t hurt for you to ask if you are doing something wrong because they can help you with your mistakes. We are never alone. Improvement with this communication process can help you achieve on anything when working in the health care workforce.
How Technology Influences the Communication Process
Technology influences the communication process by seeing it in a positive way. You see how market has expanded and any product being sold is being connected to anyone in different countries. Technology has improved so much that we can use our phones to go online, we can connect to anyone just by a click of a button. Many people use their own technology tools for work purposes only. They would have a separate computer or a second phone for work only while the other is personal. It depends how busy one can get and prefers to make calls with a different number. That is how privacy is and that is how communication is being handled these days. When e-mailing someone, you want to make sure that you are communicating correctly by making sure that you are using the right words so that the receiver won’t get confused on what you are saying.
When using verbal and non-verbal communication, you want to make sure that you are using it correctly. Even if you need to practice in front of a mirror for fun, it can help you do better on the next run when communicating to your manager perhaps. You want to make sure that your attitude is positive and that you use your gestures correctly. You don’t want to look away when someone is speaking to you because that is rude and can hurt the other person’s feelings. Verbal and non-verbal communication is very important to anyone and is being used every day.
Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.
Verbal and non-verbal communication. (2007). In Communicating with Aged Care Colleagues [Films on Demand].